♻️🎨💚 We're committing to sustainability, and that means taking the time to do things right. 

Many of our range is now made-to-order, which means they require 3-5 business days* to prep before they are ready for dispatch. This little bit of extra patience helps us go a long way for our planet, supporting our belief in minimising waste and being mindful of our impact on the environment.

Thank you for being an eco-warrior and supporting our mission. Your new order will ship within the estimated timeframe of 1-5 business days after placing your order.*

This also allows us to have:
✓ Zero overproduction
✓ Zero waste
✓ Responsible production
✓ More frequent new design releases, keeping your wardrobe fresh and eco-friendly


*These timelines serve as guides and are generally accurate. However, in exceptional cases, the production process may be extended if items do not meet our stringent quality control standards. Rest assured, we are committed to delivering only the highest quality products, and your satisfaction is our top priority. We kindly request your patience and understanding should such circumstances arise. Your trust in us is greatly appreciated.

Thinking about getting some gear from us as a Christmas gift?

We think it's the best idea ever. ;)

You'll be supporting ethical fashion, spreading the Plant movement to one more soul, and giving something awesome, thoughtful, top notch quality that the lucky special someone is gonna LOVE.

PLUS Gift With No Worries - we're extending our Returns Policy until Jan 31st for all orders placed from November 15th onwards!

Below we've added the last recommended order dates - please note this is a guideline and not a guarantee as the mail can be much more unpredictable at this busiest time of year. If you're able to, we recommend ordering as far before these dates as you possibly can to have a greater chance of on time arrival!

We thank you in advance for your patience, support and pray for your gifts' speedy arrival! We appreciate your understanding that these delivery guide dates are outside of our control and only serve as a (hopeful!) guideline.

 

XMAS CUT-OFF GUIDELINES

Orders submitted by 11:59PM GMT on the last order date are scheduled to be shipped in time for delivery before Christmas.

Country	Last Order Date
International	1st December
Europe	1st December
UK	11th December

 

What happens if my order doesn't arrive in time?

Please note that while we strive to ship orders in time for each courier's last post dates, we cannot guarantee that your package will arrive before Christmas. After the parcel leaves our warehouse, we no longer have control over its delivery.

FREE DELIVERY!

Tracked 24 UK Delivery (Royal Mail) - FREE (with purchase over £50, otherwise £3.99)

Typically arrives 1-3 business days after dispatch

Cheaper delivery options straight to your door! Including FREE delivery....wow!

We are happy to be able to offer our US customers a fixed cost for speedy shipping from here in the UK.

FREE DELIVERY!

USPS Fast Shipping (Incl. Track and Trace) - FREE (with purchase over $110 USD, otherwise $9USD)

Typically arrives 3-10 business days after dispatch (fully trackable)

📦 All shipping times are approx. and from day of despatch.

Great news! There are NO additional taxes or duties for our beloved EU customers, as we pay these for you using the IOSS system! If you have any issues please reach out to our customer support.

Affordable delivery options straight to your door! Including FREE delivery....wow!

We are happy to be able to offer our European customers a fixed cost for speedy shipping.

FREE DELIVERY!

Standard Tracked Delivery - FREE (with purchase over £100/approx €120, otherwise £9/approx €10.50)

Typically arrives 6-21 business days after dispatch (fully trackable)

📦 All shipping times are approx. and from day of despatch.

Cheaper delivery options straight to your door! Including FREE delivery....wow!

We are happy to be able to offer our Aussie customers a fixed cost for speedy shipping from here in the UK.

FREE DELIVERY!

Standard Tracked Delivery - FREE (with purchase over $190 AUD, otherwise $24 AUD)

Typically arrives 6-21 business days after dispatch (fully trackable)

📦 All shipping times are approx. and from day of despatch.

Cheaper delivery options straight to your door! Including FREE delivery....wow!

We are happy to be able to offer our Canadian customers a fixed cost for speedy shipping from here in the UK.

FREE DELIVERY!

Tracked Delivery - FREE (with purchase over $135 CAD, otherwise $14 CAD)

Typically arrives 6-21 business days after dispatch (fully trackable)

📦 All shipping times are approx. and from day of despatch.

Standard Tracked Delivery - FREE (with purchase over £120, otherwise shipping From £12)

Typically arrives 5-21 business days after dispatch (fully trackable)

📦 All shipping times are approx. and from day of despatch.

We aim to dispatch all orders within 5 working days, but please note that shipment times are estimates and we do ask for your patience during busy periods.

We will send you an initial email confirming the receipt of your order, then a further email confirming despatch, please refer to these for further information on the shipment of your order if available. For orders placed for pre-ordered products we will aim to despatch these on the first available date, as specified when ordering those styles. 

Search your inbox and find your tracking number in the email from us beginning with the title "😍💚 Your Plant Faced order"...

Then head to our Track Your order page here.

Still having trouble? Please reach out to us at info@plantfacedclothing.com and we'll be happy to assist you!

Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur.

If you are still to receive an item after the estimated delivery date please be patient, give it a few days longer and your order will be there before you know it.

You've given it a few days and the situation remains so just follow these steps:

STEP 1: Check the delivery address of the order.

STEP 2: Check that you have not been left a card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and places around your property for left parcels and contact your local post office.

STEP 3: Send us an email and we will do our best to solve the situation.

International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.

If you require any further information about ordering online and delivery information, then please contact us via email info@plantfacedclothing.com. 

*ANY SALE ITEMS AND LIMITED RELEASE ITEMS ARE FINAL SALE, STRICTLY NO RETURN OR EXCHANGE (unless faulty).

We believe in doing right by our customers and want you to be completely satisfied with your purchase. If you need to exchange your item for a different size, simply return your unused items to us in unused condition, with the original hang tags still attached to the garments within 14 days of receiving the order, and we will issue you a site credit if you are outside UK or EU. You will be responsible for the costs of returning the items to our warehouse. 

UK - You can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, if you would like to exchange the item/s there will be no further shipping charges to pay. So if you're unsure on sizing, you can order 2 sizes and return 1 to us!* 

EU - You can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, if you would like to exchange the item/s we simply charge a reduced flat rate for shipping of £5. So if you're unsure on sizing, you can order 2 sizes and return 1 to us!* 

Before you return your item please make sure they are unused and in a saleable condition, with any labels and tags still attached. To get started with your return, email info@plantfacedclothing.com. We're here to help!

*The original shipping charges are non-refundable unless the goods are damaged or incorrect. If the value of your order minus the returned item puts it below the free shipping threshold, please note we will deduct what the original shipping costs would have been from your refund. This is simply because we price our shipping fairly and will end up out of pocket otherwise. :)

The same applies for any free gifts which you would like to hang onto; if the return sends it below the free gift threshold we will deduct the cost of this from the refund.

Refunds will not be given in cases where an incorrect address is given. Refunds provided back to original payment method only.

EU customers can enjoy ordering with all taxes and duties paid at checkout.

1. All-Inclusive Pricing: For orders under 150€ (excluding shipping and taxes), all VAT and customs duties are included at checkout. No extra charges on delivery.
   
2. Faster Delivery: Orders under 150€ benefit from quicker customs clearance, leading to faster delivery times.
   
3. Customs Charges: If for any reason local customs charge any fees upon delivery, please contact our customer support at info@plantfacedclothing.com.
   
4. Orders over 150€: As we are physically unable to prepay VAT and customs duties on orders over 150€, this may be payable by you via your local customs authorities, however in the instance where this happens, simply send over a copy of your invoice or receipt and we will reimburse this to you right away.

Please be aware that orders made outside the UK, EU, Australia, or the USA may be subject to additional import tax and duty once the order reaches its designated country. This is usually concerning orders to Switzerland and Canada. As PLANT FACED has no control over these charges, you must bear the cost of any additional import taxes and duty fees. 

CANADA - COD is not included in your shipping cost and will be additional.
SWITZERLAND - Duties & taxes on arrival may be due.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Plant Faced Clothing. For further details of charges, please contact your local customs office or find their website.

Note, in some occasions custom agents may delay delivery of some packages.

For any questions, please contact our customer support team at info@plantfacedclothing.com. Thank you for shopping with us!

We aim to ensure that all stock levels listed online are accurate; however, there may occasionally be a discrepancy between stock listed online and our physical stock. In the unlikely event that you order an item online which we do not have physical stock of we will refund your money immediately and contact you to let you know when the item will be back in stock.