SHIPPING

Shipping worldwide is between 6-9£ untracked, and with tracking ranges depending on weight & country (listed in the table below), or between 4-6£ within the UK. You can double check by adding the items & address to your cart at checkout. But guess what- it's FREE (including tracking!) anywhere in the world when you spend over 65£!

Or you can now UPGRADE TO DHL EXPRESS for just 10£ when you spend over 65£ (1-3 day transit time worldwide except AU+NZ currently 1-5 day transit)

Or spend over 65£ and upgrade to DHL express for only 7£ if you're located in Belgium, Germany, Netherlands, Spain, or France, yay

*Whilst we will make every attempt to ensure you receive your order safely, untracked shipping option is at buyer's own risk.

ESTIMATED DELIVERY TIMES

We aim to despatch all orders within 1 working day, but please note that shipment times are estimates and we do ask for your patience during busy periods.

We will send you an initial email confirming the receipt of your order, then a further email confirming despatch, please refer to these for further information on the shipment of your order if available. For orders placed for pre-ordered products we will aim to despatch these on the first available date, as specified when ordering those styles. 

 **IMPORTANT: Please note, due to the current COVID19 situation, the standard shipping times below are old estimates; we ask for your patience and understanding at the moment as we expect there to be delays on the below. EXPRESS SHIPPING times not experiencing any delays. On average it's not unusual for these estimates to be doubled at the moment, due to shipping provider restraints; we thank you for your understanding**

DELIVERY DELAYS

Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur.

If you are still to receive an item after the estimated delivery date please be patient, give it a few days longer and your order will be there before you know it.

You've given it a few days and the situation remains so just follow these steps:

STEP 1: Check the delivery address of the order.

STEP 2: Check that you have not been left a card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and places around your property for left parcels and contact your local post office.

STEP 3: Send us an email and we will do our best to solve the situation.

International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.

If you require any further information about ordering online and delivery information, then please contact us via email info@plantfacedclothing.com.

POLICY AND TERMS

By placing an order at Plant Faced Clothing, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Plant Faced HQ UK.

RETURNS & EXCHANGES

We believe in doing right by our customers and want you to be completely satisfied with your purchase. If you need to exchange your item for a different size, simply return your unused items to us in their original packaging within 30 days of receiving the order (please note there will be an additional postage charge simply to cover our costs). You will be responsible for the costs of returning the items to our warehouse. 

For orders outside the EU, please choose carefully as we only offer refunds where there is a fault with your item. However, we're more than happy to exchange your item for something else (see above).

WITHIN EU - You can return items for a refund or exchange within 30 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, if you would like to exchange the item there will be no further shipping charges to pay. So if you're unsure on sizing, you can order 2 sizes and return 1 to us!* 

 Before you return your item please make sure they are unused and in a saleable condition, with any labels and tags still attached. To get started with your return, email info@plantfacedclothing.com. We're here to help!

*The original shipping charges are non-refundable unless the goods are damaged or incorrect. If the value of your order minus the returned item puts it below our 65£ free shipping offer, please note we will deduct what the original shipping costs would have been from your refund. This is simply because we price our shipping fairly and will end up out of pocket otherwise. :)

TAXES AND DUTIES

Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Plant Faced Clothing. For further details of charges, please contact your local customs office.

Note, in rare occasions custom agents may delay delivery of some packages.

AVAILABILITY

We aim to ensure that all stock levels listed online are accurate; however, there may occasionally be a discrepancy between stock listed online and our physical stock. In the unlikely event that you order an item online which we do not have physical stock of we will refund your money immediately and contact you to let you know when the item will be back in stock.

How to measure!

We recommend taking another of your favourite fitting T-shirt or hoodie to do a side by side comparison and find your perfect size to order. But here is our guideline below:

Body Width

Measure from just below the armpits, across to the other side flat, like shown in the T-shirt pic under (A)

Body Length

Measure top of neckline to bottom hem, like shown in the T-shirt pic under (B)

Sleeve Length

Measure top of shoulder to bottom of sleeve.

Still unsure? EMAIL US - WE'D LOVE TO HELP YOU!

Short sleeve t-shirts:

Muscle tanks:

Long sleeve t-shirts (NEW IMPROVED fit!): 

Crop tees: 

Hoodies (Plant Based Kanji design): 

Hoodies (Make The Connection design): 

Hoodies (Illusions, Embroidered Logo & Eat Plants embroidered design)

Hoodies (ERTHLNG design): 

Sweaters (No Beef design): 

Sweaters (Equal Beings design):