Política de reembolso

*ANY SALE ITEMS ARE FINAL SALE, STRICTLY NO RETURN OR EXCHANGE (unless faulty).

We believe in doing right by our customers and want you to be completely satisfied with your purchase. If you need to exchange your item for a different size, simply return your unused items to us in unused condition, with the original hang tags still attached to the garments within 14 days of receiving the order, and we will issue you a site credit if you are outside UK or EU. You will be responsible for the costs of returning the items to our warehouse. 

UK - You can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, if you would like to exchange the item/s there will be no further shipping charges to pay. So if you're unsure on sizing, you can order 2 sizes and return 1 to us!* 

EU - You can return items for a refund or exchange within 14 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, if you would like to exchange the item/s we simply charge a reduced flat rate for shipping of £5. So if you're unsure on sizing, you can order 2 sizes and return 1 to us!* 

Before you return your item please make sure they are unused and in a saleable condition, with any labels and tags still attached. To get started with your return, email info@plantfacedclothing.com. We're here to help!

*The original shipping charges are non-refundable unless the goods are damaged or incorrect. If the value of your order minus the returned item puts it below the free shipping threshold, please note we will deduct what the original shipping costs would have been from your refund. This is simply because we price our shipping fairly and will end up out of pocket otherwise. :)

The same applies for any free gifts which you would like to hang onto; if the return sends it below the free gift threshold we will deduct the cost of this from the refund.

Refunds will not be given in cases where an incorrect address is given. Refunds provided back to original payment method only.