SHIPPING

**2020 XMAS SHIPPING TIME CUT-OFF GUIDELINES HERE**

FREE TRACKED SHIPPING worldwide (excl. NZ) for orders over £75/$101USD/€84/$137AUD
FREE TRACKED 48 SHIPPING within the UK for orders over £55

Shipping worldwide rates listed below, some flat rate, some depending on weight & country (listed in the table below). You can double check by adding the items & address to your cart at checkout.

Or you can now UPGRADE TO DHL EXPRESS for just 15£ when you spend over 99£ (1-3 day transit time worldwide except AU+NZ currently 1-5 day transit)

Or spend over 75£ and upgrade to DHL express for only 10£ if you're located in Belgium, Czech Republic, Denmark, Ireland, Italy, Germany, Netherlands, Luxembourg, Spain, or France, yay

Country Untracked Shipping Tracked Shipping DHL Express Shipping (1-5 days transit time)
UK
£3.95
£5.95 or £6.95 (48 or 24 hour tracked).
£8.95 for DPD Next Day.
N/A
Australia
£8.95 / approx $16.95 AUD
20£ / approx $36.95 AUD
Canada 6-9£ 9-13£ 20£
Belgium
£5.95
15£
Czech Republic £5.95 15£
Denmark £4.95
£5.95
20£  
Germany
£5.95
15£ 
Greece 10£ 20£
Iceland 6-9£ 10£ 20£
Ireland £5.95 15£
Israel 6-9£ 15-19£ 20£
Italy £5.95 15£
Japan
6-9£ 15-19£ 20£
France
£5.95
15£
Finland 10£ 20£
Luxembourg £5.95 15£
Netherlands
£5.95 15£
New Zealand N/A currently due to COVID-19 £16.95 25£
Norway 6-9£ 14.95£ 20£
Poland £5.95 15£
Portugal
£5.95
15£
Spain
£
.95
15£
Sweden 10£ 20£
Switzerland 10£ 11£ 20£
USA
£6.95 / approx $9
15£ / approx $19.95
Rest of World 6-9£ Add address at checkout to check Add address at checkout to check

 


ESTIMATED DELIVERY TIMES

We aim to despatch all orders within 1 working day, but please note that shipment times are estimates and we do ask for your patience during busy periods.

We will send you an initial email confirming the receipt of your order, then a further email confirming despatch, please refer to these for further information on the shipment of your order if available. For orders placed for pre-ordered products we will aim to despatch these on the first available date, as specified when ordering those styles. 

 **IMPORTANT: Please note, due to the current COVID19 situation, the standard shipping times below are estimates; we ask for your patience and understanding at the moment as we expect there to be delays on the below. EXPRESS SHIPPING times not experiencing any delays.**

STANDARD SHIPPING (ONCE DISPATCHED)
UK  1 - 5 BUSINESS DAYS
USA  5 - 20 BUSINESS DAYS
EUROPE  3 - 14 BUSINESS DAYS
AUSTRALIA & NZ  5 - 24 BUSINESS DAYS
REST OF THE WORLD  5 - 30 BUSINESS DAYS

 

EXPRESS SHIPPING (ONCE DISPATCHED)
UK (DPD NEXT DAY GUARANTEED)  1 BUSINESS DAY GUARANTEED
UK (TRACKED 24)  1 BUSINESS DAY
UK (TRACKED 48)  1 - 2 BUSINESS DAYS
EUROPE & REST OF THE WORLD  1 - 3 BUSINESS DAYS
AUSTRALIA & NZ  3 - 5 BUSINESS DAYS
 

 

TROUBLE TRACKING YOUR ORDER?

Only IF you purchased tracking or it came with your order. 
Search your inbox and find your tracking number in the email from us beginning with the title "A shipment from order"...

USA/AUSTRALIA/NZ: 
For the most up to date tracking info, please enter your info in here.
USA: THEN, take the "Your tracking number" code and enter it in on USPS
AU/NZ: Click the blue link next to "Your tracking number:".

EU/UK: Please first try to input your tracking number here.
EU - Choose "DHL eCommerce US".

ROW: Please first try to input your tracking number here.

If you're having trouble with the above links, you can also try inputting your tracking number here.

Still having trouble? Please reach out to us at info@plantfacedclothing.com and we'll be happy to assist you!

 

DELIVERY DELAYS

Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur.

If you are still to receive an item after the estimated delivery date please be patient, give it a few days longer and your order will be there before you know it.

You've given it a few days and the situation remains so just follow these steps:

STEP 1: Check the delivery address of the order.

STEP 2: Check that you have not been left a card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and places around your property for left parcels and contact your local post office.

STEP 3: Send us an email and we will do our best to solve the situation.

International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.

If you require any further information about ordering online and delivery information, then please contact us via email info@plantfacedclothing.com.

Will I have to pay any custom or duty fees on my order?

Please be aware that orders made outside the UK, Australia, or the USA may be subject to additional import tax and duty once the order reaches its designated country. As PLANT FACED has no control over these charges, you must bear the cost of any additional import taxes and duty fees. Read more about Brexit here.

RETURNS & EXCHANGES

31 Mar- 6 Apr Free Gift Promo T&C's here

We believe in doing right by our customers and want you to be completely satisfied with your purchase. If you need to exchange your item for a different size, simply return your unused items to us in their original packaging within 30 days of receiving the order (please note there will be an additional postage charge simply to cover our costs). You will be responsible for the costs of returning the items to our warehouse. 

For orders outside the EU, please choose carefully as we only offer refunds where there is a fault with your item. However, we're more than happy to exchange your item for something else (see above).

WITHIN EU - You can return items for a refund or exchange within 30 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, if you would like to exchange the item there will be no further shipping charges to pay. So if you're unsure on sizing, you can order 2 sizes and return 1 to us!* 

 Before you return your item please make sure they are unused and in a saleable condition, with any labels and tags still attached. To get started with your return, email info@plantfacedclothing.com. We're here to help!

*The original shipping charges are non-refundable unless the goods are damaged or incorrect. If the value of your order minus the returned item puts it below our 75£ free shipping offer, please note we will deduct what the original shipping costs would have been from your refund. This is simply because we price our shipping fairly and will end up out of pocket otherwise. :)

TAXES AND DUTIES

Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.

Note there are currently no duties and taxes liable to destinations in Europe, except for Switzerland.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Plant Faced Clothing. For further details of charges, please contact your local customs office.

Note, in rare occasions custom agents may delay delivery of some packages.

AVAILABILITY

We aim to ensure that all stock levels listed online are accurate; however, there may occasionally be a discrepancy between stock listed online and our physical stock. In the unlikely event that you order an item online which we do not have physical stock of we will refund your money immediately and contact you to let you know when the item will be back in stock.