F.A.Q.

Looking for answers about shipping & returns? We got you.

UK Delivery 🇬🇧

FREE DELIVERY!

Standard UK Delivery - FREE (with purchase over £50, otherwise £2.99)

Typically arrives 2-4 business days after dispatch

Priority UK Delivery - £5.50

Typically arrives 1-2 business days after dispatch (same day dispatch if ordered before 2pm Mon-Fri)


🚀 We aim to process all orders within 1 working day (we're fast!)

USA & Canada Delivery 🇺🇸

Cheaper delivery options straight to your door! Including FREE delivery....wow!

We are happy to be able to offer our US and Canadian customers a fixed cost for speedy shipping all the way from here in the UK.

FREE DELIVERY!

Standard Tracked Delivery - FREE (with purchase over £80, otherwise £8)

Typically arrives 8-16 business days after dispatch (fully trackable)

Express Delivery - £25

- For those who can't wait! Delivered by DHL Courier (arrives 2-3 business days from dispatch)

🚀 We aim to process all orders within 1 working day (we're fast!)
📦 All shipping times are approx. and from day of despatch.

EU Delivery 🇪🇺

Great news! There are NO additional taxes or duties for our beloved EU customers, as we pay these for you using the IOSS system! If you have any issues please reach out to our customer support.

Affordable delivery options straight to your door! Including FREE delivery....wow!

We are happy to be able to offer our European customers a fixed cost for speedy shipping.

FREE DELIVERY!

Standard Tracked Delivery - FREE (with purchase over £100, otherwise £7)

Typically arrives 5-16 business days after dispatch (fully trackable)

Express Delivery - £20

- For those who can't wait! Delivered by DHL Courier (arrives 1-3 business days from dispatch)

🚀 We aim to process all orders within 1 working day (we're fast!)
📦 All shipping times are approx. and from day of despatch.

Rest of World Delivery 🌍

Standard Tracked Delivery - FREE (with purchase over £100, otherwise shipping From £12)

Typically arrives 5-30 business days after dispatch (fully trackable)

Express Delivery - From £20

- For those who can't wait! Delivered by DHL Courier (arrives 1-3 business days from dispatch, or 3-5 business days for Australia & NZ)

🚀 We aim to process all orders within 1 working day (we're fast!)
📦 All shipping times are approx. and from day of despatch.

ESTIMATED DELIVERY TIMES

We aim to despatch all orders within 1 working day, but please note that shipment times are estimates and we do ask for your patience during busy periods.

We will send you an initial email confirming the receipt of your order, then a further email confirming despatch, please refer to these for further information on the shipment of your order if available. For orders placed for pre-ordered products we will aim to despatch these on the first available date, as specified when ordering those styles. 

TROUBLE TRACKING YOUR ORDER?

Only IF you purchased tracking or it came with your order. 
Search your inbox and find your tracking number in the email from us beginning with the title "A shipment from order"...

USA/AUSTRALIA/NZ: 
For the most up to date tracking info, please enter your info in here.
USA: THEN, take the "Your tracking number" code and enter it in on USPS
AU/NZ: Click the blue link next to "Your tracking number:".

EU/UK: Please first try to input your tracking number here.
EU - Choose "DHL eCommerce US".

ROW: Please first try to input your tracking number here.

If you're having trouble with the above links, you can also try inputting your tracking number here.

Still having trouble? Please reach out to us at info@plantfacedclothing.com and we'll be happy to assist you!

DELIVERY DELAYS?

Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur.

If you are still to receive an item after the estimated delivery date please be patient, give it a few days longer and your order will be there before you know it.

You've given it a few days and the situation remains so just follow these steps:

STEP 1: Check the delivery address of the order.

STEP 2: Check that you have not been left a card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and places around your property for left parcels and contact your local post office.

STEP 3: Send us an email and we will do our best to solve the situation.

International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.

If you require any further information about ordering online and delivery information, then please contact us via email info@plantfacedclothing.com

RETURNS & EXCHANGES

We believe in doing right by our customers and want you to be completely satisfied with your purchase. If you need to exchange your item for a different size, simply return your unused items to us in unused condition, with the original hang tags still attached to the garments within 30 days of receiving the order, and we will issue you a site credit if you are outside UK or EU. You will be responsible for the costs of returning the items to our warehouse. 

UK - You can return items for a refund or exchange within 30 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, if you would like to exchange the item/s there will be no further shipping charges to pay. So if you're unsure on sizing, you can order 2 sizes and return 1 to us!* 

EU - You can return items for a refund or exchange within 30 days of receipt. You will be responsible for the costs of returning the items to our warehouse, however, if you would like to exchange the item/s we simply charge a reduced flat rate for shipping of £5. So if you're unsure on sizing, you can order 2 sizes and return 1 to us!* 

Before you return your item please make sure they are unused and in a saleable condition, with any labels and tags still attached. To get started with your return, email info@plantfacedclothing.com. We're here to help!

*The original shipping charges are non-refundable unless the goods are damaged or incorrect. If the value of your order minus the returned item puts it below the free shipping threshold, please note we will deduct what the original shipping costs would have been from your refund. This is simply because we price our shipping fairly and will end up out of pocket otherwise. :)

The same applies for any free gifts which you would like to hang onto; if the return sends it below the free gift threshold we will deduct the cost of this from the refund.

TAXES AND DUTIES

Please be aware that orders made outside the UK, EU, Australia, or the USA may be subject to additional import tax and duty once the order reaches its designated country. This is usually concerning orders to Switzerland and Canada. As PLANT FACED has no control over these charges, you must bear the cost of any additional import taxes and duty fees. 

CANADA - COD is not included in your shipping cost and will be additional.
SWITZERLAND - Duties & taxes on arrival may be due.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Plant Faced Clothing. For further details of charges, please contact your local customs office or find their website.

Located in Europe? Don't worry about Brexit — as of 9 July 2021, we now currently cover all duties & taxes to Europe under the new IOSS scheme, hooray! If it hasn't been the case, just send our friendly customer services team an email.

Note, in some occasions custom agents may delay delivery of some packages.

AVAILABILITY

We aim to ensure that all stock levels listed online are accurate; however, there may occasionally be a discrepancy between stock listed online and our physical stock. In the unlikely event that you order an item online which we do not have physical stock of we will refund your money immediately and contact you to let you know when the item will be back in stock.